Welcome to Trillium Family Medicine
Est. 2012, founded by Dr. Mark McNeill
Our goal is to help you achieve the best possible physical and mental health through shared decision-making. Although a modern office, you will find that our use of technology will provide you with “old-fashioned” benefits of access, time, and personal attention, all leading to the highest quality of care.
How is this possible? What is different?
Improve ACCESS by eliminating barriers.
Use the latest TECHNOLOGY to empower the patient and improve office efficiency.
Improve QUALITY by making time for meaningful interactions.
Quick Info
- Vaccine stock: COVID-19 Pfizer unavailable, High/regular flu unavailable -
Dr. Roberts is accepting new Medicare/Medicaid and BCBS only patients
Then click on “View your health record” to login
We contract with a local Billing Company located in Sylva, NC - Svast healthcare. For Trillium billing questions, you may contact them at 828-339-7266
Our Values
ACCESS
We believe you should not have to negotiate the front office or a complicated phone tree to communicate with your doctor. You should not have to wait on hold just to get the first available appointment that may be weeks away. You should not have to deal with a doctor who is unfamiliar with you every time you have an urgent need or need a question answered. By using the latest technology in the form of a secure patient portal, you can get what you need quickly by securely messaging me, including prescription refill requests, lab requests and routine questions. During our business hours these messages are dealt with the same day and quickly. The portal also allows our patients to schedule their own appointments. This means no waiting for the office to open and waiting on hold. You can log on 24/7 to schedule an appointment that meets your needs and is convenient for your schedule. We also use an open access scheduling model. This means when you use the portal, you will access numerous appointments both same day and within a few days regardless of whether your appointment is for acute needs or for follow-up of a chronic condition.
TECHNOLOGY
We use an electronic record that allows the patient to input information about their visit prior to being seen either at home on the patient portal or in the office. Our staff will orient you to this simple improvement in communication at your first visit with us. This allows us to see your concerns about your health well before we even enter the exam room with you. This focuses us both on what we need to accomplish during your visit. The patient portal allows you to access your medical records at any time including lab results, immunization records, diagnoses, billing info, appointment and message history. Again, no need to negotiate the front office or come by the office to access your personal health records. Our website and portal will also include links to important resources for medical information to help you take better care of yourself and understand your diagnoses.
QUALITY
Quality of care improves when physicians have more time to spend with their patients. However, in a traditional office physicians are expected to see patients every 15 minutes to cover huge practice expenses which provide no improvement in quality of care to the patient. Our experience in traditional practices have led us to the conclusion that this setup makes it very difficult to have the time needed for meaningful interactions. We find that practicing medicine is most rewarding and at its highest quality when we have the chance to get to know our patients and have the time to truly listen to them. By reducing the size of our staff, working out of a smaller office, and asking patients to use the patient portal for communication and scheduling, we drastically reduce overhead and do not have to see as many patients a day to be profitable. This allows us to have the time for more meaningful interactions and practice at the highest level of quality.