Patients should send medical questions to their physician over the patient portal. During business hours (Monday - Thursday 8:30a - 5p & Friday 8:30a to noon), portal messages are responded to within 2 hours. If you have an urgent need to contact your physician during non-business hours (evenings, weekends or holidays) please call 828-772-8673, leave a message, and your call will be returned shortly. This is not a nurse triage phone line but direct access to the physician on call for medical urgencies only. It is not to be used for refill requests.

After Hours Care

Should you need care in the evening or weekends when Trillium Family is closed, TFM has a co-management agreement with Sisters of Mercy Urgent Care. This means they remain available to our patients after hours and will share information with us regarding your visit. This allows you to still have access to care when TFM is closed but keeps us in the know should you require a visit after hours. We ask that you inform Sisters of Mercy upon arrival that you are a patient of TFM and want the information regarding your visit sent to us. Click here for their hours and locations.